HVAC answering service
Never miss a call because you were on a rooftop.
TalkLive picks up the calls you can’t answer with Voice & SMS AI — qualifies the lead, quotes the work, and drops the job straight into your calendar. No voicemail. No cold leads. No lost revenue.
Incoming — 07:42
“The furnace has quit and the house is down to 12 degrees.”
The problem
Missed HVAC calls are jobs lost.
- You’re on a rooftop
- The first cold snap floods your phone
- Maintenance work slips
How it works
From ring to booked job in under 90 seconds.
No new hardware. No new number. TalkLive slots in behind the phone you already give out.
It picks up
TalkLive answers your calls when you can't with a friendly voice trained on your trade.
It qualifies the job
It asks the right questions to understand the job.
It books or escalates
Emergencies are escalated, standard jobs are booked into your calendar.
Features
Built for the reality of a working day.
Knows your business
Upload your website, FAQ, pricing or service list so TalkLive can deal with non-urgent calls.
Instant SMS follow-up
If the caller hangs up early, TalkLive texts a follow-up message.
Smart job routing
No heat in January? Rings your on-call HVAC technician. Seasonal maintenance? Books it into your calendar.
Books into your calendar
ServiceTitan, Jobber, Housecall Pro or plain Google Calendar.
24/7 Call Handling
Even after hours or when you're on a job, TalkLive will handle the call for you.
Captures the details
Name, address, symptom, history, transcript. You show up already knowing the job.
“First cold snap and the phone does not stop. We used to lose the overflow. Now it is answered and triaged before I have finished the job I am on.”
Owner, HVAC company
FAQ
What HVAC crews ask before they sign up.
Will my customers know they’re talking to AI?
TalkLive introduces itself as your virtual receptionist. Callers know they’re on an AI line — and 94% say they prefer it to voicemail.
Do I need to change my phone number?
No. We forward missed calls from your existing number. Customers keep dialling the number on your van, your website and your invoices.
Does it understand HVAC work?
It’s trained on heating and cooling, so it asks what actually matters on the call — the system, the symptom, its age, urgency, address, access — and confirms your service fee before booking anything.
What if someone calls with an emergency?
You set what counts as urgent for you — no heat in freezing conditions, a gas smell, a failed furnace, or a dead AC in a heatwave. Those reach your on-call HVAC technician straight away, by call and text. Everything else the AI books itself.
Does it work outside business hours?
That’s the whole point. TalkLive answers 24/7/365, including weekends, holidays and 3am emergencies.
How long does it take to set up?
Create a free account and add your services, prices and rules — that’s what your AI answers from. When you’re ready to take real calls, claim your number and we set the forwarding up with you.
Does it support different languages?
TalkLive answers HVAC crews in French (France and Quebecois accent) as well as English. If you need another language, we can build that too.
Get started
Stop losing jobs to voicemail.
Try for free. No card required.