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Resources

Running the business, not just doing the work.

Guides for owners of service businesses — what to charge, how to win the job, and how to keep the day from running you. No jargon, no theory you can’t use on a Tuesday.

Pricing & Payments

What to charge, how to quote it, and how to get paid without chasing.

How to Set Your Service Fee (And Actually Get Paid It)
What a service fee is really for, how to work out your own number, whether to waive it, and how to say it on the phone so it gets paid.
September 10, 2026 · 7 min read

Sales & Marketing

Winning the job: where leads come from, and why they go elsewhere.

Managing Your Business

Scheduling, staff, admin and the day-to-day of running the work.

After-Hours Work: What to Take, What to Decline, and What to Charge
How to decide in daylight which night calls are worth attending, what to charge for them, and how to turn one down without losing the customer.
September 10, 2026 · 8 min read

Losing jobs to calls you couldn’t answer?

TalkLive picks up when you can’t, qualifies the job and books it.